Wanna Explore provides online travel services through its own website and through other online platforms such as social media. The information that follows applies to all of these platforms.
When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
To make it easier to manage your reservations, you can create a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We may also receive information about you when you use certain social media services.
We use social media to promote our services partners’ properties and to promote, improve and facilitate our own services website. For example, we integrated social media plugins into the Wanna Explore website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Wanna Explore uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Wanna Explore. When you register with a social media app, you’ll be told which information will be shared with Wanna Explore. The information you choose to share with us may include the basic information that’s already available in your social media profile such as email address, status updates and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates things like personalizing our website to suit your needs, connecting you with your friends on travel destinations and analyzing and enhancing our travel-related services.
We also enable you to sign in to Wanna Explore services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
In certain circumstances, we may share your personal data with third parties.
We use versions of our regular website that have been optimized for mobile Apps. In case you’re using these apps and mobile websites they process your personal details in a similar way as our website does – and they also allow you to use location services to find services nearby.
After you use any service booked through us, you’ll be invited to submit a guest review, which may ask for information about the service item, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. By completing a guest review, you’re agreeing that it can be displayed (as further described in our (Terms and Conditions) on, for example, the relevant service information page on our websites, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform other travelers about the quality of the service item you used.
If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous format to help other travelers find the right destination.
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
Our website uses the following types of cookies:
The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove Wanna Explore cookies from your browser, go to the following link (please note that when you click on this link, all Wanna Explore cookies will be removed immediately): Purge Cookies.
You can find our cookies in your browser settings.
Yes, Wanna Explore uses the services of trusted and recognized online advertising and marketing companies. Wanna Explore may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of the behavioral advertising. Visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of an NAI or IAB member’s behavioral advertising program, simply check the box that corresponds to the company from which you wish to opt out.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.
Only Wanna Explore has access to Wanna Explore cookies. Cookies placed by third parties can be accessed by these third parties.
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.
In addition to using cookies, Wanna Explore sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyze a user’s traffic patterns in order to optimize the travel-related services we bring to you.
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.
The services offered by Wanna Explore are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at email@example.com. Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to firstname.lastname@example.org with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Wanna Explore website and choosing to remove your account.
Wanna Explore controls the processing of personal data on its website. Wanna Explore is a private limited liability company, incorporated under the laws and has its office in Vietnam (HCMC). If you have any suggestions or comments about this privacy notice, please send an email to email@example.com.
Last updated, February 2021